Privacy Policy
Last updated: October 28, 2026
This policy explains how Diamond Ecosoft LLC ("DIAM," "we," "us") collects, uses and protects information you share through diamondecosoft.com (the "site"). By using the site, you agree to this policy.
Information we collect
We collect only what you choose to send us:
- When you use our contact or wholesale forms: your name, email, phone number, company, location, product interest and message.
- When you book an appointment: the details you give Calendly, such as your name, email, phone number and any notes.
- When you apply for a job: your resume and the details you include in your email.
- When you place or ask about an order: delivery address, order details and any information needed to complete it.
We do not ask for payment card details on this site.
Information collected automatically
Like most websites, our hosting provider and the services listed below may automatically receive basic technical information, such as your IP address, browser type and the pages you visit. This is used to deliver and secure the site. We do not use advertising or tracking cookies.
How we use your information
- To answer your questions and follow up on inquiries.
- To prepare quotes, process and deliver orders, and provide customer support.
- To schedule and manage appointments.
- To consider job applicants for positions at DIAM.
- To keep business records and meet legal obligations.
We do not sell or rent your personal information.
Service providers
We use trusted third parties to run the site. They process information only to provide their service and under their own privacy policies:
- FormSubmit (formsubmit.co) delivers form messages to our email.
- Calendly (calendly.com) handles appointment booking.
- Google Fonts (fonts.google.com) supplies the site's typefaces.
- Our website hosting provider serves the site to your browser.
We may also share information if required by law, or to protect our rights, customers or the public.
How long we keep information
We keep inquiry and appointment information only as long as needed to respond and for reasonable business records. Order records are kept as long as required for tax and accounting purposes.
How we protect information
We take reasonable steps to protect the information you share with us. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your choices
You can ask us to see, correct or delete the personal information we hold about you, or to stop contacting you. Email us at the address below and we will respond within a reasonable time.
Children
This site is intended for adults and businesses. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows when it last changed.
Contact us
Diamond Ecosoft LLC
239 Fourth Ave, Ste 1401 #9009
Pittsburgh, PA 15222
Email: admin@diamondecosoft.com
Phone: 215-606-1819 or 215-530-0996
Hours: Monday to Friday, 10:00 a.m. to 4:00 p.m. Eastern Time