Terms and Conditions
Last updated: October 27, 2026
These Terms and Conditions ("Terms") apply to your use of diamondecosoft.com (the "site") and to orders for DIAM products from Diamond Ecosoft LLC ("DIAM," "we," "us"). By using the site or placing an order, you agree to these Terms. If you do not agree, please do not use the site.
About us
DIAM is a brand of Diamond Ecosoft LLC, which offers toilet tissue, paper towels, facial tissue and related tissue products for homes, businesses and wholesale buyers.
Using the site
- Use the site only for lawful purposes.
- Do not try to disrupt the site, access it without permission, or send spam or harmful content through our forms.
- Information you send us must be accurate and your own, or sent with permission.
Product information
We work to describe our products accurately, including ply, sheet counts and pack sizes. Specifications, packaging, scents and availability may change, and product images are for illustration. Final details are confirmed with each order.
Inquiries, quotes and orders
- Requests sent through the site, including wholesale inquiries and order requests, are not binding orders. An order is accepted only when we confirm it with you in writing, for example by email.
- Prices are provided in quotes or order confirmations and may change until an order is confirmed.
- We may decline or cancel any order, for example if a product is unavailable or details cannot be verified. If we cancel a paid order, we will refund any amount you paid for it.
- Wholesale and distributor orders may be covered by a separate written agreement. If there is a conflict, that agreement applies.
Payment
We do not take payment on this site. Payment terms and methods are agreed with you when an order is confirmed. Orders may not be released until payment is received, unless we agree otherwise in writing.
Delivery and pickup
Delivery dates are estimates and are confirmed with your order. Please check your order when it arrives. Risk of loss passes to you once the order is delivered or picked up.
Returns and refunds
Returns and refunds are covered by our Refund Policy.
Appointments
Appointments booked through Calendly are free, with no obligation to order. Please reschedule or cancel through your Calendly confirmation if you cannot attend.
Scented products
Some DIAM products are lightly scented. If you have fragrance sensitivities or allergies, please choose our unscented Regular range or contact us before ordering. Stop using any product that causes irritation.
Intellectual property
DIAM, the DIAM logo, and the content, images and design of this site belong to Diamond Ecosoft LLC. You may not copy, reproduce or use them for commercial purposes without our written permission.
Third-party services
The site uses outside services such as Calendly and FormSubmit. We are not responsible for their content, availability or practices.
Disclaimer
The site is provided "as is." We do our best to keep it accurate and available, but we do not guarantee that it will always be error-free or uninterrupted.
Limitation of liability
To the extent allowed by law, Diamond Ecosoft LLC is not liable for indirect, incidental or consequential losses arising from use of the site or our products. Our total liability for any order is limited to the amount you paid for that order. Nothing in these Terms limits rights you have under consumer protection laws that cannot be waived.
Governing law
These Terms are governed by the laws of the Commonwealth of Pennsylvania, United States, without regard to conflict-of-law rules.
Changes to these Terms
We may update these Terms from time to time. Changes apply from the "Last updated" date above and do not affect orders already confirmed.
Contact us
Diamond Ecosoft LLC
239 Fourth Ave, Ste 1401 #9009
Pittsburgh, PA 15222
Email: admin@diamondecosoft.com
Phone: 215-606-1819 or 215-530-0996
Hours: Monday to Friday, 10:00 a.m. to 4:00 p.m. Eastern Time